Clik here to view.
Status Profile definition (Status Management) (Requesting clarification on...
Hello Team,We are defining the status profile in below path "SPRO->Customer Relationship Management->Transactions->Basic Settings->Status Management->Define Status Profile for User...
View ArticleSLA in service request report
Hi All,I have a requirement to calculate total time required to calculate the time elapsed between First response and completion of the service request.My question whether this can be done through...
View ArticleAction profile _ Recipient partner function type was not passed as action...
Hi everyone, I have set up an action profile for sending an email once a condition is met. The condition works correctly and the actions appears on my service request on crmd_order. However, I've got...
View ArticleComponent Enhancement set is missed in quality system
Hi Team, Iam facing the problem. In devlopment and devlopmnt testing systems BT120S_CPL component is is enhanced ,but in quality the component is not enhanced..so iam getting exception while searching...
View Articlehow to add new line item based on main item using crm_order_maintain
Hi All, can you please provide a way to create a new line item based on main line item and save in crm transaction( in house repair order) by using crm_order_maintain(from SAP GUI). Thanks,vinod.
View ArticleClik here to view.
Restrict search access of Service requests based on service team
Hi, We have the below requirement in our client to restrict the search of the service requests based on the service team. Requirement A user can only search / display the service requests which are...
View ArticleClik here to view.
Control Edit access of Service Request only if assigned as Employee responsible
Hi, We would need you help in resolving the below authorization requirement in Service requests. Reward points would be rewarded for helpful answers An user should only be able to edit a service...
View ArticleCustomer Feedback about Service Request
Hi, We have a requirement to get feed back from our customer regarding the service provided after Service Request is closed, and Survey Results should be stored against Service Request after...
View ArticleSAP CRM
hii, Is there any sprocess/ways similar to OPEARTION MODES which can increase/improve the efficiency of SAP system... thanks in advance
View ArticleIBASE- Difference b/w Object component & Product Component
Hi,I have been exploring the IBASE functionality in CRM. I understand that it is used to define the device/product installed at customer site.I want to understand what is the difference between Object...
View ArticleAssignement block - Private Note
Hello everyone, I have a question regarding the assignement block "Private Note" available in service request.I have read somewhere that this block is for user only; which means that the text enters in...
View ArticleSAP CRM SERVICE EROR (Urgents)
Hi, Check out the discussion 'Error: Service process cannot be confirmed due to its status' when creating service conformation from service Process as a Follow-up Transaction . -- Biswajit...
View Articleafter creating AET Table, fields are not availabe in CRMD_ORDERADM_H .
Hi Team, My problem is...I have created Form view through AET ..in this form form view i have added 4 search help fields ..i have selected ORDERADM_H.. so after generating form view...this 4 fields are...
View Articleaction profile_service group parameter
Hi everyone, After customizing the action profile, I need to send different communication type (english or french) depending on the group service of the user. I have seen that it is a possible...
View ArticleIs there a limit on the count of components that can be created for Ibase?
Hi All, I would like to know if there are any limitation set by SAP on the count of components that can be created for an Ibase? RegardsShilpi
View ArticleOuery on Vendor Warranty- Warranty Claim Management
Hello Al, We have CRM as our front end system and ECC as the backend system where the billing happens. We need to implement Vendor Warranty Claim Management I have gone through the below SAP Help...
View ArticleSLA reference Date based on Start date
Hi All, We have come across a requirement where Client is requesting for an SLA creation based on the start date of Service Request.Is it achievable through Configuration. Scenario :Service Request...
View ArticleBulletin Board/messages
Dear All, have any one worked on bulletin messages? we are crm 7.1 ehp3 we have activated the business function required for bulletin board messages, however we are not able to find the place from...
View ArticleReport to see and send as e-mail of all open Complaints/transactions
Hello Gurus, We need to view all the Open Service Transactions/Incidents (we have a Ztransaction type) for the past 3 months and send that output as an attachment to our Service Manager's e-mail...
View ArticleCustomer Feedback about Service Request
Hi, We have a requirement to get feed back from our customer regarding the service provided after Service Request is closed, and Survey Results should be stored against Service Request after...
View Article