Hi everyone,
I have set up an action profile for sending an email once a condition is met.
The condition works correctly and the actions appears on my service request on crmd_order. However, I've got few question to completely understand the process:
- On service request customizing, date profile is associated at the item level. So, as my action profile use the date profile, I need to link the action profile to the item level of the service request. Is that correct ?
- Secondly, the status profile is at the header level. So I cannot use the same action profile for the header level. I have moved my status profile to the item level but I am not sure this is the way it works. What would be the right solution?
- Finally, the action works (at the item level with status profile and date profile on the item), but, when executing the action, i've got the following error :
"Recipient partner function type was not passed as action parameter" . I have not set a partner determination into my action profile and did not add any partner parameter into the action profile. What is this error coming from?
Thanks a lot for your help,
Regards,
Anaïs Jaussaud