Hello Al,
We have CRM as our front end system and ECC as the backend system where the billing happens. We need to implement Vendor Warranty Claim Management
I have gone through the below SAP Help document however have the following queries
https://help.sap.com/saphelp_crm60/helpdata/en/46/dd88d8292512bee10000000a1553f7/content.htm
1) How can the same object(reference object) have both customer and vendor related warranties?
2) As per the SAP help document As soon as there is an agreement between the vendor and your company about the reimbursement, you use an action to automatically generate a debit memo subitem for the warranty claim item
Hence does the Warranty Claim document create a debit memo request in SAP ECC? where the vendor can be billed?
Please advice.
Kind Regards
Atul