Services order are not replicating to ECC
Hi, I have 100 services orders which have no b docs ,no ques, they have to be replicated to ECC, status level is released ,but they are not replicating to Ecc, as system status is showing released. how...
View ArticleItem selection Check box is not active in follow up transaction
Hi Guys, We have a follow up transaction from service contract to service quotation. When we are following service quotation from service contract, we are unable to copy the product as item selection...
View ArticleBusiness Partner has status locked/flagged for archiving
I have a service request with partner functions-> Reporter-> Reported on Behalf-> Employee Responsible When I am assigning the user associated with the Employee responsible to a different...
View ArticleNumber Ranges for iBase in SAP CRM
Hi, I have a situation here in iBase configurations. Our client wants to see the same number range for Equipments/Functional Location of legacy/country system when they are imported onto CRM. But, in...
View Article"No Contract was linked" Error...
Hello, Im facing a problem while assigning data into "Counters and Readings" assignment block, located in Service Plan for Contract Item. When Counter is assigned and some value is given with Origin...
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ERMS - Error in Workflow
Dear Experts, we would like to implement the ERMS functionality with the aim to create a Service Ticket when an Employee receive a Mail from a BP Customer. We have implemented all steps suggested in...
View ArticleNew customer for follow up contract
Hello In some cases it’s necessary to change the customer id, for example one company buy another company thus the customer name changes. For this case we want create a new follow up contract for...
View ArticleQuestion regarding usage of CRM pricing conditions using date ranges
Hi, I wonder if someone has a suggestion regarding how to set up pricing conditions in CRM to accomplish the following scenario: For existing customers we want to “freeze” the product price for...
View ArticleIn comlaint creation screen two fields available, iwant to show these two...
HI team, In complaint screation Two fields available, I want to show these two fields into Complaint search screen and complaint result screen.How to do it..these two fields are standard. Two fields in...
View ArticleUser should not delete Sales orders in CRM before May 2014.
Hi, We have requirement in CRM i.e. user cannot delete Sales orders before may 2014 in SAP CRM. Recently we have implemented Credit Check management in ECC (Cash n Carry Process especially for some...
View ArticleHow to Generate Account Factsheet in CRM
Hello Experts, I am trying to Generate Factsheet for an account in CRM. Could you please guide me with the steps in WEB UI client ? Thanks,Nikhilaash
View ArticlePush Configuration for Account Factsheet - Service Manager
Hello Experts, The Account Factsheet is not getting generated and downloaded in the application. Please find the below details , When the Account Sheet is triggered from the application , the push...
View ArticleUse Multilevel categorization to determine the service and response profiles...
Hi all, I have question that, Can we Use of Multilevel Categorization to Determine the Service and Response Profiles for Service order directly without creating service requests. as i can only find...
View Articlehow to add sub line item with reference of main line item in web ui via...
we are creating one of the service transaction as a module pool program.we are able to fetch the data also but we have a requirement to add sub line items in web ui service transaction with reference...
View ArticleCRM ECC Customer Owned Stock Integration
Hello All, Please note this is my first post and I have done my best to follow all of the standards before asking a question. I am currently working on a prototype of CRM and ECC for Service. My...
View ArticleService Billing Engine
Hi Experts, I want to know the scope of a Service Billing Engine to be created to integrate with other products like Project Management, Rental Management, Service Request and Service Contract. I want...
View ArticleExtended Warranty
Hi, I have a query in SAP Customer Service module. Requirement Line item 1 in Contract : Equipment (material)Line item 2: Extended warranty. Equipment portion is posted to revenue...
View ArticleCustomer Specific Warranty
Hi All, Please suggest for the following scenario: There is a product against which warranty is created. Is there a possibility that for every customer there can be a different warranty time period.For...
View ArticleOrganisational unit as Employee
Hi everyone, In ppoma-crm, I am trying to figure out how a organizational unit can have the role 'Employee' (BUP003).Indeed, for the use of the module SRP (Service Resource Planning), the client...
View ArticleValues are not reflecting in billing due list - service contract
Hi, Service contract's billing plan items are appearing in the billing due list without value.This issue has started recently after the SP & kernel upgrade.What could be the reason, any one faced...
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