Hello All,
Please note this is my first post and I have done my best to follow all of the standards before asking a question. I am currently working on a prototype of CRM and ECC for Service. My question is in regards to the In-House Repair Process for CRM and specifically with the ECC integration utilizing sales order stock.
As per standard ECC repairs, parts are brought into Sales Order stock via a RAS service order. Per CRM process documentation, the RAS order is not used and instead a REPA order is replicated into ECC with a RSUB item Category. Requirement Type IR is utilized which derives special stock indicator E to specify sales order stock. Note 1310727 is implemented (Modification) to stop CRM functionality from clearing the special stock indicator.
The result is that the part is brought into special stock via a standard LR delivery type for the returned product which is to be repaired. The sales order and line item is determined in the goods movement for stock postings.
Question one: How is the sales order line item stock determined for the higher level item on the return to the customer. We currently have the RRET line item replicated as a sub item to the RSUB item in ECC with a requirements type of IA which derives special stock E. However it is determining the Sales Order Item that it is associated with instead of the higher level item which the stock was originally repaired in.
Question Two: What is the best practice determined for in-house repairs of customer owned product with regards to CRM-ECC integration? While I can find plenty of help documents, discussions, notes etc... on the in-house repair process for parts returned and treated as owned inventory, I am unable to find documentation on customer owned inventory. It seems to me that this would be standard delivered functionality for a business process that is widely distributed through the ECC environment today?
Please Note: I am aware that I can do an enhancement to determine the higher level sales order item, that I could do a goods movement to transfer the stock from one item to the other, and that I could configure an action from CRM to then process the transfer accordingly. However each of these scenarios is additional steps that are unneeded and do not appear to be a best practice in my opinion.
Thank you for your time and support. If this discussion has already been had and I failed to find it through my searches, I apologize.
Regards,
Mike