Processing log for customer_H fields
Dear all, We are cusomizing the Processing Log for Service Request.In the customizing, we can add some fields coming from the CUSTOMER_H table.However, after adding those fields , they are not in the...
View ArticleI have deleted Line item in CRM, but still it is showing in ECC (VA03)
Hi, I have deleted Line item in CRM, but still it is showing in ECC (VA03).If try to add new Item n Delete that item it is happening but it is not effecting to existing product.Can anyone help to...
View ArticlePPF retriggering, for service orders
Hello all As part of a project requirement, we had to configure new PPF actions on the service order lineitems to be triggered. The start condition is maintained at order creation and the lineitem...
View ArticleRPA screen - search fields hidden by default
Hello, When I start my Resource Planning Application screen in CRM 7.0, the search fields are hidden by default.I can choose “Show Search Fields”. However, the requirement is to show the search fields...
View ArticleContract data not getting copied for service ticket follow up complaint.
Hi Experts, We are creating a complaint as a follow-up document to service ticket . But the contract data is not getting copied. We contacted SAP and they told us that its a standard behavior .The...
View ArticleHow to create Extra Freight Unit for LCL Forwarding Order in Web Version of SAP?
Hi, Can anyone please tell me how to create Extra Freight Unit in LCL Forwarding Order. Normally, each LCL Forwarding Order has one Freight Unit. But, if there are two types of Dangerous Goods and need...
View Articleemployee responsible no longer as user
Hello, Recently we upgraded to a new support pack in our CRM 7.01 system.Since then we have 2 issues: 1. In the Agent Inbox the assigned to me query no longer works - all the tickets assigned to a...
View ArticleMethod Create_case - Case Management
Hi, I have used class method cl_crm_cmg_manager=>create_case to create a new case from a view in WD. It goes apparently well and it creates the case. However, the case cannot be changed after it has...
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search list _horizontal scroll bar
Hi everyone, In our crm_ui search list view, I somehow managed to have an horizontal scroll bar as shown in the screenshot below: However, this is possible after having a double screen and navigating...
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Defining SLA Parameters in Ibase
Hello All, I need to define Service Level Agreement Parameters based on the Ibase, so that when I enter the Ibase in the Service Order with regards to the issue reported, the related service order can...
View ArticleBusiness Partner has status locked/flagged for archiving
I have a service request with partner functions-> Reporter-> Reported on Behalf-> Employee Responsible When I am assigning the user associated with the Employee responsible to a different...
View ArticleService plans
Hi Folks, In service plans do i have an option to select the customer,date,employee,skill and the activity that needs to be done,so that when a new customer call comes in for my client he can check...
View ArticleCustom Partner function display with drop down list
Hi Experts, In standard solman incident management transaction, when org unit Service team is entered it provides Message processor partners as drop down list.We have similar requirement with a custom...
View ArticleHow to write a functional spec document for a requirement in service plan
Hi Folks, I am preparing a functional spec document for a client requirement in Complaints processing,where in I want to see all similar types of complaints(based on the category of complaints) on...
View ArticleHow to go with BADI CRM_COPY_BADI_EXTERN
Hi, I need to create CRM Claim as followup of ERP Billing document.Can anyone tell me how to implement it.1. I need to searh for ERP Billing documents in CRM WEB UI. --> Can I use RFC FM call in...
View ArticleSearch criteria_date profile
Hello everyone, I have a question regarding the search criteria for Service Request. Is it possible to add (in standard SAP), the date of the date profile as a search criteria in the search view? For...
View ArticleComplaints processing
Hi, I have a requirement wherein I want to view/analyze similar type of Complaints(ie. Category of complaints/Type of complaints) on webui screen. Do I have a facility to view the same in standard...
View ArticleBilling Due list data is not appearing
We have created Service Contract. After releasing this Service Contract, Billing data is not appearing in Billing due list. Please provide info on how to make it appear.
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Unable to view Spare Part Components in SAP CRM Service Order
Hello All, We are implementing CRM 7.0 Ehp 2.0 As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product...
View ArticleCRM Service Contracts (Warranty and Internal) not replicated as Internal...
Hi All, We are facing a peculiar problem with regards to Internal order not getting Created In ECC for certain Service Contracts ( Transaction Type: Warranty and Internal Service Contract) created in...
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