Dear Experts,
we would like to implement the ERMS functionality with the aim to create a Service Ticket when an Employee receive a Mail from a BP Customer.
We have implemented all steps suggested in this document:
But the ERMS doesn't work. (we have defined the rule policies as explained in the document above).
When we launch the workflow (TX : CRM_ERMS_WF_CUST screenshot below ) we obtain an error in tx SWI1(see the screenshot below).
For this reason we think the ticket is not created.
In particular to execute some test we have associated a certain E-mail address to an employee. And then we have associated another email address to an existing BP.
The E-mail inbox in the profile Service Professional seems to work when we transfer to CRM a certain E-Mail received.
Does anyone have any suggestion about this issue?
Thanks in advance
Enrico