Contract data not getting copied for service ticket follow up complaint.

Hi Experts,

We are creating a complaint as a follow-up document to service ticket . But the contract data is not getting copied.

We contacted SAP and they told us that its a standard behavior .The reply is basically an SAP note

841830 - Contract data not copied to follow-up transaction

My question is is there a way to change this behavior using CRM_COPY_BADI ?

I tried to look for the method which I can implement to get the contract data in items, But I was not able get it .

Please suggest the way to get it working

Thanks in advance .

Naval