Status reason in Service Order
Hi all, Just want to confirm the following...I need a rejection reason to be available in a service order header. I'm aware of the functionality that allows you to link a status to a status reason (as...
View ArticleBilling methods
Can anyone explain below payment/ billing methods in the system: a. step payment methodb. seasonal payment methodc. usage based payment schedules d. standard free of charge periods functionality...
View ArticleService Plan
Hello Experts, We need to create service order to a particular machine monthly. For this we are using standard service plan process.Service orders will trigger based on the action profile assigned to...
View ArticlePosting Debit Memo to ECC
Hello,CRM help for complaints data exchange says that, if I want to post debit memo/credit memo, there is no actual data transfer but only FI/CO posting to ECC. Is my understanding correct? When I try...
View ArticleAccounting Indicator
What is the functionality of the field accounting indicator while creating a warranty?
View ArticleComplaint Pushbuttons - How to set up more than 5
The complaint pushbutton configuration (Go to SPRO->CRM->Transactions->Settings for Complaints->Define Pushbuttons for actions) has a limit of 5 pushbuttons. How can you set up more?
View ArticleAuto enter Partner Information into a Servcie Notificaiton if Sold_to is...
I apologize if I have entered this in the wrong section. We are using the Service Module in ECC6 for the past 4 years. The Service Notification is configured tpeither automatically load the...
View ArticleSAP CS docs
Hi, I need to learn and implement CS module in one of my client. Does any one have a user manual for SAP CS with screen shot that i could refer. Appreciate your help. Thanksharrisharrismasood@gmail.com
View Articleuploading the product data from the legacy system to the ERP system
Hi experts I need to upload the product data from the legacy system to the ERP system directly , what is the best way/ method of doing this. Since the client is in Retail business the product master...
View ArticleSAP CRM Service Order to ECC purchase Order
Dear all, We are trying to create Purchase Orders in ECC from an SAP CRM Service Order. We have a MAT_DIEN service product, the system gives the following error while creating a Purchase order in ECC....
View ArticleHow to debug service contract determination in service request?
Hello, we created a Service contract which is Status released. Also the Position is released. For some reason this contract is not determined in the Service request creation. We search a way to debug...
View ArticleGetting error while entering counter reading in service order...
Hi Experts, While entering the Counter reading we are getting the error like threshold error,no contract linked, Can somebody help me out Thanks in Advance.
View Articleservice complaints tx
Hello, when we are trying to configured complaint(CRMC) in service without item,then error message is coming item category is not determine.if the Same tx is created from Web-ui(Ehp1) then no error is...
View ArticleValidation while creating service contract
Hello Experts, I created a service contract for a specific Object ID.With the same object ID, system should not allow me to create another contract. Validation while creating the Service Contract for...
View ArticleMultilevel categorization
Hi ExpertsI have defined the application areas for Categorization , assigned transaction types to the catelouge categories, defined schemas per application and set the status f the schema to 'Release'...
View ArticleService Agreements are not determine in service order
Dear Expects, When I am creating service order service agreements are not determine. Steps: 1) Transactions and define service agreement (OAS)2) Now again in Transaction Types Select Service Order,...
View ArticleService Contract Template
Hi, I am working on a requirement wherein, when a contract is created with huge number of line items and we need to create the same contract with a different sold to party, we need to be able to copy...
View ArticlePosting Debit Memo to ECC
Hello,CRM help for complaints data exchange says that, if I want to post debit memo/credit memo, there is no actual data transfer but only FI/CO posting to ECC. Is my understanding correct? When I try...
View ArticleWarranty determination at the product( item) level
Hi ExpertsI have created an Installed base and products. I have assigned the warrany to the product id in the Ibase. 1. When i create a complaint with one of the product ids of Ibse a warranty is...
View ArticleTable Link between Service Contract and Installed Base
Dear All, Please help me find the Table Link between between Service Contract and Installed Base or vice-versa. I am not able to find any link to tables ibib or ibin from CRMD_ORDER_INDEX. Thanks,Harish
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