standard transaction types & item categories
Hi All i am new to sap CRM can any one help me on standard functionality in SAP CRM what are the standard transaction types and item categories we use in sap crm for the sales and services process....
View ArticleService quotation to service order
Hi all could you please help me in services scenario 1.i have one requirement like customer gives a call to company and asking about the product details. After verifying the product details customer...
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Error in system Q2DCLNT504 while copying the document
Dear Experts, This afternoon when i was testing the resource procurement scenario (in SAP CRM), I encountered an error which read as follows : Error in system Q2DCLNT504 while...
View ArticleUpload Answers to Survey
Hi All, I need to create a BAPI which can upload the answers to CRM survey. Please let me know if you know of any? Regards,Dhruv
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Unable to maintain pricing conditions for a particular sales org. &...
Hello Experts, For a particular product , even after maintaining all the relevant settings in terms of Sales Org. & distribution channel, I am not able to choose the desired...
View ArticleMultiple row selection in webui for SRQM_INCIDENT_S search result screen
Hi ,I have a requirement to have multiple selection in result list for the component - SRQM_INCIDENT_S search result screen.Based on some SCN post i redined do_init_context and had multiple option...
View ArticleWhy Item Category configuration is required for Service Request for custom...
Hello Gurus, I am facing an issue, wherein I defined a date profile (as a copy of standard service request date profile) and attached it to my custom transaction service request (ZR01). Date type was...
View ArticleCRM Service -> billing integration -> conditions?
Hi Gurus, small question: We do billing in CRM and now want to implement an ERP integration for billing. We know the customizing, but the part with the condition and G/L account assignment is confusing...
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Add Service part to Service Item
Hi Experts, I have added a custom button "Add Part" to the component BT116IT_SRVO , when user click on this button I need to add a line item with Item category as Service part.Component Details :-...
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Service Request - Auto populating iBase product and component information...
Hi All, What we are trying to achieve is: When we enter partner number iBase product details should be populated: a) We have implemented CRM_ORDERADM_H_BADI and tried to fetch customer details;...
View ArticleOrg data assiginment block is grade out issue
Hello Experts, When I try to create service order, org data assiginment block is grade out. This is authorization issue or customizing issue i am not able to find ? Regards,Prakasha.
View ArticleSAP CRM 7.0 and ERP logistics integration?
Hi Gurus, we are implementing an ERP integration for our CRM system soon and facing some basic questions. The CRM system only is a service system but sales character item categories exist (used to sell...
View ArticleService contract determination
Hi allNeed your help. I am unable to get the service contract determination work, in the service order, at header and item level.I have done all the customizing sttings as per the document link...
View ArticleCounter & reading 'No contract was linked' error
Hi all, I created counter in system and wanted to make first reading for IObject. I assigned counter to object in Install base. I also created a contract for this object. Now when I want to add first...
View ArticleEntering Serial No in Install Base- CRM Standalone
Dear All,We are using a CRM Standalone system where we would be creating service requests, service orders and service confirmations followed by billing, When creating the install base in ib51 can I...
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Requested Start and End Dates Greyed out in Service Request
Dear All,My Requested Start end dates, first response by due by dates are greyed out in service request what configurations do I need to make to enable them, I am attaching a screen shot for your...
View ArticleProcess the original document in the CRM system - V4 310
Hi ,We have a scenario , where a DMR ( debit memo request ) is created in ECC for the Service Confirmations from CRM . When we edit the DMR in ECC we get the warning messge " Process the Orginial...
View ArticleMultiple of Serivce Technicians will work on one compliant which have serial...
Hi Experts, I have the requirement which i dont have idea how to map it in sap crm... The business process of my client is that they create a sales order for a material for which serial...
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Unable to determine Item Category for Service Order
Dear All,When I am entering my a material in my service order the system throws an error no item category can be determined. The item category defined in commpr01 in basic data is SRVM as shown below....
View ArticleDynamic query for service request
Hi, CRM 7.0 Recently I used the dynamic query BTQServReq for service requests passing various standard parameters (business object, process type) and also custom parameter (added through AET) and the...
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