Standard service request reports
Hi My client has a need to see service request logged throughout the day with categorization, priority and status.Are there any reports that I can use without having to download the data to BW? These...
View ArticleQuestion on status exchange for Equipment/Ibase between ECC & CRM
My question is can the status of the ibase on the crm be changed and sent back to ECC? The documentation says ECC is considered the lead system and therefore status cannot be changed on the CRM...
View ArticleIs there a standard way to enable users to reset their password on login...
Hi experts, we are using CRM 7.0 EhP1 and have the following requirement: The user wants to logon to the CRM system (WebUI) but forgot the password.The logon screen should be enhanced by a service to...
View ArticleCRM Service order number assigned to the ECC Internal Order number
Hello I have a requirement to assign CRM Order number (internally generated in CRM) into the Internal order that gets created in ECC under the Single-Object controlling scenario. In other words, the...
View ArticleRegarding ATP check for spare parts in Service Order
Hi Experts We have the following issue pertaining to ATP check for spare parts in Service OrderWe have made all the configuration setting for ATP check in our system and we are getting the confirmed...
View ArticleSales BOM items getting uploaded with outdated warranty
Hi, I have scenario when I create an order with reference to sales order, if I select a material which is a BOM and it has components which are not valid anymore even they get copied into the...
View ArticleError CRM SERVICE Conformation - HIGH
Error in system EFPCLNT700 while copying the documentMessage no. CRM_ORDER_MISC 020DiagnosisErrors occurred while transferring the document into another system. To view the error messages, see the...
View ArticleHow to calculate Service per hour rates & costs
Hi, Does using valuation types in condition records help maintain per hour rates of for e.g. Senior and Junior specialists ? Moreover, i need to know the planned and actual cost of these services, or...
View Articlesurvey save action
Hi Gurus, I have created a survey in survey suite and generated a url. I am opening a browser window with that url. now i need to capture the suvery question and answers when the customer click on...
View ArticlePrice agreements are not updating using CRM_ORDER_MAINTAIN
Dear All, I'm trying to upload the price agreements for a service contract line item using CRM_ORDER_MAINTAIN but not updating . Below is the code. Kindly check and please help me to get resolved....
View ArticleIs it necessary to have HCM integration for CATS
Hi, Our current requirement is to setup the service process with CATS integration. Is HCM (ALE) integration a prerequisite to achieve that ? because currently we are creating employees manually in...
View ArticleSAP CRM Services - Task List
Hi CRM Gurus! We are dealing with a business requirement in our project which is the following: For each Service Order, they need to identify a Service, and for each Service they need a Task list. For...
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Authorized partner type values are missing in Service agreement, why?
Dear experts, In Service agreements transaction, Authrozed Partner type dropdown field is showing only one value, that is 'Partner' as shown in below screenshot. As per SAP CRM functionality, we can...
View ArticleQuestion on status exchange for Equipment/Ibase between ECC & CRM
My question is can the status of the ibase on the crm be changed and sent back to ECC? The documentation says ECC is considered the lead system and therefore status cannot be changed on the CRM...
View Articlehcm resource planning availability
Hi, I have made the connection between HCM and CRM and the integration with qualification and availability are working perfekt. But when you create this connection. You lock qualification and...
View ArticleSAP CRM Billing doc error
Hi Billing document is created in SAP CRM, But it is with zero valueIt has errors like Maximum number of items in FI reached ( F5 / 727 ) & Error in document: BEBD 0901077214CRMB PC4CLNT400 ( RW /...
View ArticleKnowledge Article Search not returning any articles
Hi all, We have created knowledge articles but when doing the search for knowledge articles in the IC_MANAGER role (normal WebUI) no search result is returned. We are using the default KA knowledge...
View ArticleIC Inbox - Refresh Issue
Hello, we are using Service requests with SAP CRM 70 EHP1. We use the IC Inbox and have created quick searches for the inbox, e.g. "open servicerequests of my group". The Inbox search works fine in...
View ArticleSAP Service - Standalone
Can anyone tell me that if a Client went for a standalone CRM solution what CRM service functionality would be available? I would assume that a returned product with a warranty would need to be handled...
View ArticleCategorization schema with indepandant categories
We have a requirement to create four levels of categorization in service transaction. All the four categoires are independant categoires. Is there any way to use categorization schema for Indepandant...
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