Change sort on DLINR in DP90
Hi, I would like to know if someone has already done a different sort than based on DLINR in transaction DP90. In my process, I can get several times the same article number with different...
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Badi to copy Contract Data from Service Request to Service Order
Dear All,I have created a service contract in the system screen shot attached below I am creating a service request where the above contract is getting determined.As per SAP Note No 841830 when a...
View ArticleError related to CRM_SURVEY_SUITE
Dear SAP Gurus, I have created a survey for LEAD transaction and I assigned this survey to my lead transaction. But I am not able to edit this survey in UI neither am I able to see the questionaire I...
View ArticleBilling due list not getting generated
Hi All, I am trying to create billing due list from service order, but billing due list is not getting generated due to some reason. I have checked in both Maintain and Analyze billing due list, but...
View ArticleHow to define object ID range
Hi all,where can I define the internal and external number range of object for equipmnet in SAP CRM?And then, how can I assign the number range to object group? Thanks in Advance, Bryan
View ArticleWaranty integration ECC - CRM
Hello Experts, We have a scnario where we will be integrating waranties from ECC to CRM. 1) Waranties in the ECC are replicating from equioment when waranty has been created i can see waranty...
View ArticleSAP CRM Service Confirmation is Editable while Submit for closure.
Hi Experts, When we set the status of the service confirmation to Submit for closure , it's generating the billing documents in ECC and everything works fine but the system status remains in...
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Issue with service profile in web_ui
Hi Gurus, I am getting an error while I am trying to create service product for contracts. I have already configured service and response profile. When i am trying to maintain pricing type" reject...
View ArticleData Replication
Hi, We see BDOCs getting stuck in error with the message "No Number exists for the Account Group 0170". When analyzed the BP, we understand that since we use the standard BP role - "Consumer - CRM006"...
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Text details not getting copied from Service Request to Service Order
Hello All, I have assigned the same text determination procedure to my service request and to the service order, As per the below post, I have maintained the setting Copy text type from quotation to...
View ArticleMaster Data or Configuration Data
Hi all, Hope to get some clarifications and identify differences between Master Data and Configuration data in CRM. In this scope in CRM we use catalog code groups and codes for ticketing systems. The...
View Articlehai friends this is santhosh ..can anyone please tell me issues on service...
hai friends this is santhosh ..can anyone please tell me issues on service support project
View Articleor tell me particularly where we have the chances to get issues i mean...
or tell me particularly where we have the chances to get issues i mean particular concepts????
View ArticleChange sort on DLINR in DP90
Hi, I would like to know if someone has already done a different sort than based on DLINR in transaction DP90. In my process, I can get several times the same article number with different...
View ArticleCreate appointment associated to a ITSM Service
Hi, I am trying to create an Appoiment asossiated to a ITSM Service. I've created the service in transaction CRMD_ORDER, I choose ITSM Service. But I don't know what do I need to create the appointment...
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Holder name not comming in ORG model
Hi Experts, When i am assigning Holder to a position ,in the basic data am not getting the name.Instead of the name of BP am getting some number which is not the BP ID too in the basic data tab. Please...
View ArticleCreate Complaints with Reference to ECC Invoice / External documents.
Hi Experts, We have a requirement in SAP CRM where we need to Create Complaints with reference to ECC Invoice or External documents. In our scenario we have to create a Complaint with reference to R3...
View ArticleEmail Extracts (Inbound/Outbound) for a Service Ticket in CRM
Dear CRM Experts, I have a requirement that we need to extract all the inbound and outbound emails attached to service ticket in CRM. I am using the below logic to find the binary content for Inbound...
View ArticleMass Upload of service request template and attach it to categorisation Level4
Hello Gurus , I am trying to write report that will do mass Upload of service request template and attach it to an existing draft version of categorisation Level4.#Also i need to attach a knowledge...
View ArticleCreate Service Request with Category Level4
Hi, I am trying to create service request from Legacy system by calling SSC_SR_CREATE.I am not sure on how to fill in the category level 4 data in IT_SERVICE_OS. I have tried passing following fields...
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