Dear CRM Experts,
I have a requirement that we need to extract all the inbound and outbound emails attached to service ticket in CRM. I am using the below logic to find the binary content for Inbound and Outbound emails partially. Could you please let me know if you have any better idea to extract the emails other than the one provide below.
1. Get header GUID from CRMD_ORDERADM_H and input at table SRRELROLES.
Get ROLEID from SRRELROLES where
SRRELROLES-OBJKEY = CRMD_ORDERADM_H-GUID and
SRRELROLES-OBJTYPE = CRMD_ORDERADM_H-OBJECT_TYPE and
SRRELROLES-ROLETYPE = 'INCOMMPROC'.
2. Get ROLE_B from table SRCICREL BY Inputting ROLEID from step 1
where SRCICREL-ROLE_A = SRRELROLES-ROLEID
3. Get OBJKEY from table SRRELROLES where
SRRELROLES-ROLEID = SRCICREL-ROLE_B AND
SRRELROLES-OBJTYPE = 'SOFM'.
4. At the result list we will observe that OBJKEY = '<OBJTP><OBJYR><OBJNO>' (for ex: EXT38000000056789)
5. Split this and input in SOOD table.
Lets say If I have 4 emails ( 2 Inbound and 2 Outbound), I am getting 4 entries in SOOD. But out of 4, 3 are related to the service ticket that I am querying for. But 1 was not related to that service ticket.
Does anyone has any idea about this logic or any other technic to extract these. Please let me know.
Appreciate your help.
Thanks,
Jay