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Service Order Items configuration (Reference Objects assignment block)
Hello Experts, I'm new user of SCN so at the beginning please forgive me if I'll made any mistakes in writing on that forum My problem is that I have to configure ID Type drop-down list in the Item...
View ArticleRemoving partner function while dispatching not working
Hi Experts,We are trying to remove the employee responsible partner function from the service request while dispatching.We are trying to achive it through rule policy, using standard action...
View ArticleHandling Notes: How to track the whole history with filters
Hello Everyone, In SAP Enhancement Package 2 (Including SP12) for SAP CRM 7.0, there is a new function available concerning Text management.Within business function CRM_ITSM_COM it seems possible to...
View ArticleNot able to create item condition records using program-CRM
Dear Experts, In my Z program am trying to create the Service Contract with condition record for the line item. For getting this, am using 'CRM_ORDER_MAINTAIN' with the input of it_pridoc. But its not...
View ArticleBusiness function : CRM_ITSM_COM Attachment logo not visible
Hello everyone, We have activated business function CRM_ITSM_COM that allows some more control on attachment block assignement.In the sap help page, Visibility of Attachments - Service Request...
View ArticleIC intermittent SAPSQL_ARRAY_INSERT_DUPREC error after changing business partner
Hello, after upgrading from CRM5 to CRM7 (Service for Employee), our Interaction Centre users started getting intermittent SAPSQL_ARRAY_INSERT_DUPREC screen dumps when clicking on the 'Save' button...
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User Status Profile for an Installed Base
hello everybody! I need your help! I want to assign a User Status for an Installed Base, Anybody knows what is the step by step for this? I already have the User status profile, but i dont know where I...
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Service request / Categorization _ block Subject
Hello everyone, Using Categorization for Service Request, I have created a categorization that is working for the fields "Reason": However, I would like to maintain the other block 'Subject' to create...
View ArticleProduct proposal based on spare parts
We have a requirement in service InHouse repair order where the item where is the product to be repaired is selected and there have to be an action button to add a spare part. After adding the new...
View ArticleAction Related Question
Hello All, I have 2 Questions about actions. 1. we had an action for which we made changes. Now there will be a default action which will later be executed. So action will be sceduled as soon as the...
View ArticleInstalled Base Status Profile Structure
Hi Gurus, I have a doubt respect a status profile structure. I create an Installed Base Z, after that I assigned an User Profile Status. I've intented to find the field structure into the general data...
View ArticleDetermination of Dates - xml help
Dear all, I am struggling with determining a duration in a date profile.I have found some explanations on a wiki but I am not sure what I need to do is possible with standard. I have declared 2 dates,...
View ArticleHow to map Customer in to Table : CRMM_BUT_CUSTNO
Can any one suggest how map BP in to Table : CRMM_BUT_CUSTNO. BP exist in both the systems CRM as well as ECC but while we check above said table it is not existing BP over there. Plz suggest how to...
View ArticleCorrect re-determination of ToDo By date in SAP CRM Service Requests
Hi All, My customer has a requirement to update the ToDo By date in SAP CRM Service Requests similar to service tickets in Solution Manager. ExampleService profile: Monday – Friday, 9:00 –...
View ArticleSearch Enhacement for Business Partners
Hello Gurus, I want to know if exists any BADI to restrict the results of Business Partners according an Authorization Groups and another specific business variants into SAP CRM 7.0, this funcionality...
View ArticleCustom error message on BP SAP GUI Screen
Hi Can any one suggest me , how to display custom error message on BP SAP GUI Screen. I'm using sap CRM 5.O version, Where I have a requirement to display custom error message for EEWB-ZFIELD. I have...
View ArticleOutgling Email text truncated
Hi, In one of my methods, I am using method GET_BTF_DOCUMENT of Class CL_CRM_SEND_SCREEN to get the text entered by the user in Out going email. But the text is truncated (I counted once and only...
View ArticleHow to map Customer in to Table : CRMM_BUT_CUSTNO
Can anyone please suggest how to get customer no in the below image table ( CRMM_BUT_CUSTNO) Due to this we are getting WARNING msg for Credit check in CRM (Customer not assigned to BP GUID)Attached...
View ArticleService Ticket Extractor
Hello Gurus, We are trying to extract all the sevice tickets data in SAP CRM into an EXCEL sheet (Around 10000 (~9500 closed and ~500 open) service tickets).Can someone please point me if there is...
View ArticleCopy dates from service request to its follow up request.
Hi All, I am trying to copy the dates from the master service request to its child request. I have added the code in the copy_badi method DATES. But still this is not working. Could anyone help me out...
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