Hi Team ,
I have created AET fields on Service order (customer_h) ,later i have reusable this AET fields into Appointment,and i am trying to added this fields on Activity creation page general view,but in configuration show available fields,-these fields not available on show available fields area.
In Tree view customer_h is not there ,and i have checked on ACTVITY_H also it is not there..could you please help here.
Thanks
Kalpana
Dear Champs / Gurus ,
I have created Service Order ,then Confirmation Order from reference of that without any error. But when I am going to create Billing Request Doc with reference of Confirmation order it is giving error that Relevant Item Category Can Not be Determined.
I am new to SAP CRM therefore have not much expertise on this scenario. Please guide me through ur expertise ASAP.
Lot f Thanks
Hi all,
I have activated business function CRM_SRV_1 in order to have criteria "Belonging to" available in service request search as refered in the following link http://help.sap.com/saphelp_crm700_ehp02/helpdata/EN/b2/e3ab411b194d86a7b722e37677a44e/content.htm
However, even after the business function is activated, I cannot find "Belonging to" in search view.
Is there any other customizing to make in order to have this criteria available?
Thanks a lot for your help,
Regards,
Anaïs
Hi Team,
i want to set read and set the attribute SOLDTO_NAME under context node BTPARTNERSET which is in the component BT120H_CPL In the view Details.
See my requirement is user enter Serial number then sold to party value and IBASE product id and object_id should be fille automally. i want here only IBASE related BP sold to party .for this i have achieved all the code but only problem is Sold to party.Iam unable to read the sold to party value.Could you please help here..
here i am getting dump..could you please help here.
lr_btrefobj->set_property( iv_attr_name = 'IB_IBASE' "#EC NOTEXT
iv_value = lv_ibase1 ).
lr_btrefobj->set_property( iv_attr_name = 'PRODUCT_ID' "#EC NOTEXT
iv_value = lv_product_id ).
lr_btrefobj->set_property( iv_attr_name = 'IB_INSTANCE' "#EC NOTEXT
iv_value = lv_compibase ).
lr_btpartnerset ?= me->typed_context->btpartnerset->collection_wrapper->get_current( ).
lr_btpartnerset ?= lr_btpartnerset->get_related_entity( 'BTPartner_PFT_0002_MAIN' )."BTPartner_PFT_0001_MAIN'
lr_btpartnerset->get_property_as_value( EXPORTING iv_attr_name = 'SOLDTO_NAME'
IMPORTING ev_result = lv_soldtoparty ).
lr_btpartnerset->set_property( iv_attr_name = 'SOLDTO_NAME' "#EC NOTEXT
iv_value = lv_soldtoparty ).
Thanks & Regards
Kalpana
Hello Experts- Description to change with the new description which is restricted to 40 chars, can anybody help me to know where I need to go and change the description of the MyOpenTask in the home page of the CIC webui.
As this is a work flow task I need to go amend the description.
If we want to go more then 40 then is there a kind of enhancement.
Regards
Vani
Hello Team,
We have three levels of categorization for interaction center business transaction. I need to find the TABLE which will stores all three categories. I found a table which is named as "CRMD_SRV_SUBJECT". This table is giving me only the highest level category details but i want all three levels of category for our requirements. Is there any table which holds these three categories or else what is the common field to be passed to another table to get the category?. Please provide the right tables to get the category.
I have found table 'CRMC_ERMS_CAT_HI' but this is not functioning when i pass field from 'CRMD_SRV_SUBJECT'. Please guide to find three levels categories.
Thank you very much in advance!!!
BR,
Thiru.P
Hello Experts : when I do any activity(like updates notes/creates quotes/follow on the notes it picks up a different 'employee responsible' name rather then the preceding document, any idea ???
Regards
Vani
Hi All,
Following link gives the available archiving objects.
Available Archiving Objects - Archiving of Business Transactions - SAP Library
I need to what is the archiving object for Visits.
Thanks and Regards,
Gauri.
Hello experts - any standard way to archive the Service request in CRM? I am trying to cancel that transaction but still the user is able to see in the search results. Do we need to have do any kind of setup for archiving the transactions.
Prompt reply is highly appreciated and points will be rewarded.
Regards
Vani
Dear Colls,
I have searched the forums and discussions group and found that we don't have a SAP provided solution to stop the SLA clock when a SR status is changed from "In Process" to "Waiting" in CRM. The only way it can be achieved is through custom development.
If anyone of you have implemented the similar functionality in your projects, kindly help in sharing your thoughts on the below.
Technical details of BADI / Methods would be highly appreciated.
Thanks,
Sahil
Hi Expert,
i wants to search object based on status ??????
please tell me the step to configure
Regards..........
Biswajit
Hi,
I have a multilevel categorization schema for complaint categories in development system and quality system. Now I have a requirement to add new categories in schema and move the same changes to quality system. I have added the categories in development system and transported the corresponding catalog, code and code group to quality using transport request. But while trying to import the schema to quality system through RFC, the CRM UI system is giving run time error-
"The system tried to insert a data record, even though the data record with the same primary key already exists ".
Exception class- CX_SY_OPEN_SQL_DB
error name - DBIF_RSQL_KEY_ALREADY_EXISTS
Please guide what can be the reason.
While need to make some changes to categorization schema, transport request or importing categorization schema is used?
Is their any use of merging categorization schema in this scenario?
Regards,
Kavita chaudhary
Hi,
I was wondering if somebody can help. We configured OAC2 and key document type names in English. Folders show up correctly in CRM Service Request app without any issue. We switch CRM Web UI to French language, all UI shows in French but the ArchiveLink folders' names show blank. I checked TOASP, I didn't see any entries for document types we've added in OAC2.
Thanks
Hi Team,
My requirement is Create column at item level for STAGE LOCATION as drop down. drop down should populate value from custom table based on item type ..
for this i have created one AET field i.e Stage location and i have added this field on Complaint creation screen of ITEM Assignment block..For this i have created Z table which contains two fields Item_type and Sales stage. they are maintained item type - zjm,zti,zrt,sales stages value 1000,1200,1300 like that values they are created.
For getting drop down i have implemented Get_p and get_v methods.in get_v i have added the logic as below..
DATA: lt_sel_table TYPE bsp_wd_dropdown_table,
ls_sel_table TYPE LINE OF bsp_wd_dropdown_table,
lr_ddlb TYPE REF TO cl_crm_uiu_ddlb.
DATA : lt_item TYPE TABLE OF zlocation,
ls_item TYPE zlocation
******* Write your Selection lgic to fill lt_ddlb
SELECT *
FROM zlocation
INTO TABLE lt_item.
IF sy-subrc EQ 0.
INSERT INITIAL LINE INTO lt_sel_table INDEX 1. "This is for blank value
LOOP AT lt_item INTO ls_item.
ls_sel_table-key = ls_item-item_type.
ls_sel_table-value = ls_item-sloc.
APPEND ls_sel_table TO lt_sel_table.
CLEAR: ls_sel_table, ls_item.
ENDLOOP.
ENDIF.
CREATE OBJECT lr_ddlb
EXPORTING
iv_source_type = 'T'.
lr_ddlb->set_selection_table( it_selection_table = lt_sel_table ).
rv_valuehelp_descriptor = lr_ddlb.
Now iam getting drop down and drop down values..exact requirement is user based on item category created user supppoe item category is ztre then storage location 1000 it is set ,based on that item category storage should get popultaed..these values are maintained on ztable.then how to do it..please help hee.
Thanks
Kalpana
Hi Experts,
Kindly provide me some FM or BAPI's to update the service and request profile in CRM.
Thanks
Rufus
Hi team,
User clicking on Replacement button, need to fill the F4 help of product form our custom table.
Custom table contains transaction type and item type product id values.User clicks the replacement zcustom pop will be populated.how to do it?
Normally item 1 and 2 line user clicks f4 on product id field standard product screen should populated.but we want user clicks the replacement button on table view level that line item product_id pop will be populated zcustom table.how to do it please help here.
After click replacement button EH_ONACTION event gets triggered.So could you please tell me how to do it and tell me the steps.Thanks for advance and please check the below screen shots.
Component - BT120H_CPL
View - BT120H_CPL/ItemList
context node - BTADMINI Base Entity BTAdminI
Thanks
kalpana
Hi Expert,
Requirement is to get all the Userstatus that link to business object and display in the report as f4help.
example : list show as E0001ZABC
E0001Z123
E0002ZABC
E0003ZCON
Example show multiple status of different User profile but link to same business object(LIKE : BUS2000115)
Please advice.
Regrd,
Rajan
Hi Experts,
I have an requirment to find the delivery number involved for an Ibase or Iobject. Please let me know how to find.
Is there any table to find this combitnation. Also I need a help on how the delivery numbers are getting updated.
Regards,
Rufus
hi,
In rule builder, while defining rule policy types there is an option of creating condition attribute with data type as table. Can this be used in loyalty rules.
If yes, can you help me with steps to add rule using this table type attribute.
I have created one table type condition attribute but the same is not visible while setting parameters in loyalty rule. The condition attribute is active even the subattribute is active.
Thanking you in advance
Regards
Priyanka T
Hi All,
I am facing an issue here. I am creating CRM service Order and we have ECC integration for Material Reservation.
Once I enter Parts or Products in the Service Order. System creates Reservation Document in ECC system. The idle scenario is single reservation for all the products entered in the Service Order.
But the issue is system is creating individual material reservation for individual line items. Eg- If I enter 10 line Items system is creating 10 Reservation documents.
All the Material Master is maintained in ECC system, this issue I am facing in Quality system, where as in development system it is working fine.
I have maintained all settings for Logistics integration scenario in CRM.
Can any one suggest what settings are required for Material Reservation Creation in ECC system.
Thanks
Amit