One time Customer set up
Hi Can we use one time customer data in CRM. we are using CRM 2007 version. Thanks,Regards,Naga.
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Material Reservation not getting created
Hi Experts, I'm working on CRM 7 EHP3. I've followed below steps to configure custom Service Order. After customization, when I'm creating service order reservation is not created for spare item...
View ArticleIssues with End date in Service request
Hello Experts. we create service request based on categorization selection, end date/resolution date will be captured by system automaticallybut when we generate report ,there are certain default...
View ArticleSAP CRM Interaction record versus service order
Hi Experts - can you please be able to advise on the given scenario that at the moment agents are using interaction record for any kind of interaction withe customers and subsequent follow on task, now...
View ArticleHow to disable assignment block based on header status value?
Hi Team, i want to disable assignment block on complaint item based on header status value.how to do it. Thanks & regardskalpana
View ArticleError in CRM while contract update status, Orgfinder: No value found for...
Hi Everyone,I am facing an Error while updating a Contract to "Suspended" ( on hold) status, but the not when I update it to "Live" ( i.e. it allows transactions) status. It replication to ECC error I...
View ArticleSAP CRM Service order
Hi Experts - can some body help me to know what are the business functions that needs to get activated for the Service order to work, when iam trying to launch the service order this is not working...
View Articlehow to hide buttons on complaint item based on first row selection?
Hi Team, My requirement is, i have two table view button repair and replacement on complaint item view.if first line item if we select then only this buttons should be visible.this is current scenario....
View ArticleError in CRM while contract update status, Orgfinder: No value found for...
Hi Everyone,I am facing an Error while updating a Contract to "Suspended" ( on hold) status, but the not when I update it to "Live" ( i.e. it allows transactions) status. It replication to ECC error I...
View ArticleLink between Incidents ID and Survey Answer
Hi Gurus, We create a customer survey to check our helpdesk satisfaction, using SAP CRM Survey by e-mail.After a conclusion of a support message, we sent an e-mail to the requester.We need now to...
View ArticleIPC Issue: Repricing happening for billed/invoiced item
Hi all,We have configured a condition type 'Z1P1' by copying the configuration from another condition type 'ZFTP'.ZFTP has standard formulas and requirements assigned, while we assigned custom CV...
View ArticleCS process
Hello All, I have a requirement from my client that in case of warranty(service,repair and replacement) components which are used is manufactured by himself only. Can any one please help me how to map...
View ArticleAdding a field from search list into Result list of component bp_head_search
Hi All,I am adding a field ID number in BP_HEAD_SEARCH/MainSearch>context>context node>search result>attribute. My requirement is to show the field ID number in Result list of account and...
View ArticleService request will not close without closing all its associated task.
Hi All, We have a requirement related to service request status profile.A service request should not close if it has any task left open. Firstly all the task related to the service request need to be...
View ArticleSAP CRM Interaction record activity clipboard
Hi - Can we be able to embed the activity clipboard in service request if yes does that need an enhancement or we can achieve out of box. Anybody has any idea please this is quiet urgent. RegardsVani
View ArticleError in Transaction Identifiaction
Dear Champs , I am facing very strange error on WEB UI -DEV that as I am going to create Sale / Service Order as I click on create then screen arise with no Transaction Type . Although I have done all...
View ArticleRejection reason field in General details of complaint transaction greyed out
Hi Rejection reason drop down list is getting disabled once sold to party is entered in complaint transaction.When I open a new complaint screen I can see the dropdown list and is editable.Also entries...
View ArticleEmail Notification to be sent to initiator
Hello Experts How can i send E-mail to Creator of Service request based on certain statusmy E-mail content should have Reasons code(categorization Schema) and Notes should also capture how can i...
View ArticleError in system CRPCLNT200 while copying the document
Dear Experts, While creating service order in SAP CRM and after Releasing the same for Replication to ECC we are getting below error Error in system CRPCLNT200 while copying the documentMessage no....
View ArticleOn closing a follow up transaction, Service request should be closed...
Hi All, We have a requirement related to status profile. We have a scenario of one complaint with one follow-up transaction. We want that if i close my followup transaction, my complaint should be...
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