Hi,
we like to harmonize all status profile of all incident process types we have in our system. This means we like to create one status profile and assign this to 5 different process types. The problem is, we have in our system round about 20000 incidents and ( open and closed). This incidents have to be migrated. I think we have to change E-Status and Status profile and change documents. Are there any experiences with this task. I found nothing what really works (change status profile) in this time. I checked CRM_STATUS_PROFILE_CHANGE but dosn't work for me.
Could anyone give some hints how to handle this problem?
Kind regards Stefan