Hi Gurus,
I'm working in a CRM-ERP integrated scenario and in particular the billing is happening in ERP system - so we are not using the CRM billing.
We are creating CRM Service Orders which should be then confirmed and then they should originate follow up sales orders in ERP system. Now our doubt is related to those items (like service items, tools and expenses) which actually don't require any logistic integration on the ERP side.
In particular we would like to understand the behaviour on the ERP side. Is the middleware creating two different documents, one containing service parts (with then logistic integration for warehouse movements) and another one with the other items or is the system creating a unique document and then differentiating service parts from expenses for example? Which kind of settings should we take care of?
Please support.
Thanks,
A.