Hi,
Earlier we can use drag and drop functionality to allocate any service demand to respective technician in CRM workforce management on java based WFM. Now in CRM Ehp2, the interface is changed from java to Adobe.
Thats good but the functionality like
1. Selecting a demand and then allocating to respective technician thrugh drag and drop is missing
2. Number of technician rows to appear in resources assignment block is missing
Do we need to configure anything to get it done? Is there any adobe version is pre-requisite to get this functionality to work? Anybody who can help or through some light on this.
Regards,
Harshad