Hi All,
We have categorization block in Service confirmation. While copying the service confirmation to new confirmation it automatically copying categorization block as well. But in our system it's working in few scenarios and it's not working in few scenarios..so I would like to check how standard is doing copy.
Usually we update categorization using either CRM_ORDER_MAINTAIN or CRM_SERVICE_OS_MAINTAIN_OW.
but when i did debugging while copying in these function modules it's not populating any data into IT_SERVICE_OS so the data is not getting updated using this Function modules.
I would like to know where it's exactly updating categorization data while copying confirmation using standard code.
Does any one has any idea on this..I appreciate your time and help on this.
Thanks,
Sapcrm.