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Service Confirmation not appearing in Billing Due Lists, not in release for billing documents

October 11, 2015, 10:23 pm
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Hi all,

 

I have created the service order and Service Confirmation with the below details:

 

  1. Created the SRVO service order and added the Product ID, Org details information and Released  the status.
  2. Created the follow up transaction SRVC Confirmation and Completed the status.
  3. Again in the SRVO service order changed the Status from released to completed.
  4. Searched the both Order and Confirmation transaction ID’s in the “Release for Billing”. But I am not able to find any document in the release for billing result list.

Customization’s done:

  1. Used the Billing relevance as “D: Transaction-Related Billing after completion for item categories" in service confirmation item category SVCP.
  2. Intercompany billing as external.
  3. Assigned the Item categories to Billing item category SCN( Source: SRVO and SRVC).

 

Kindly look at all the details mentioned above and guide me if i have missed any customizations, to get the documents in the release for billing list.

 

 

Thanks and regards,

kavita chaudhary

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Serivce order number is showing like Skype phone number on service order search and result?

October 12, 2015, 9:25 pm
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Hi Team,

 

I am getting problem in service order search ,if any orde number contains 10 digit it is showing like Skype phone number.how to change this .could you please help here.

picproblm.png

 

 

Thanks

Kalpana

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How to search archiving transactions on service order search and result?

October 12, 2015, 11:24 pm
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Hi Team,

 

In my service order search and result we have lot of transactions on CRMD_ORDERADM_H ,but while search service order transactions are not displayed..how to search archive search on webui?

 

Thanks

Kalpana

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An error occurred in system BWDCLNT200 during account assignment (Notification E CRM_ORGMAN 220)

October 15, 2015, 12:23 am
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Hi,


I am working on SAP CRM 7.0 ehp1 (standalone system). I have created a complaint of type CRMP and entered a service part item (type: material) ZSP_ITEM of item category COMP. Then credit memo (item category -G2N) is created for item ZSP_ITEM that is having net value as say 100 RS(From item pricing procedure). After that when I try to edit the complaint to change the status, I am getting an error:



An error occurred in system BWDCLNT200 during account assignment

Message no. CRM_ORDER_MISC 060

Diagnosis

Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.

Transfer Log

  • R/3 key for the CRM sales organization "O 10004650" has not been defined (Notification E CRM_ORGMAN 220).



 

As I get from the description of problem, I need to maintain r/3 sales org for my sales organization that has been determined in the complaint. But the system I am using is SAP CRM standalone. So please tell me how I can resolve the error so that I can create a billing document using CRM billing.

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Calendar Factory with 2 different working schedules

October 9, 2015, 12:25 am
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Hello,

 

I am really fresh in this module and I have a doubt regarding the Calendar Factory. Could I assign 2 different working schedules at once? I mean, one for summer season and other different for winter season.

 

I need it because of a requirement for the SLA Calculation and I am looking around the T-code CRMD_SERV_SLA.

 

Thanks for your help!

Raúl

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SAP CRM Service external billing

October 14, 2015, 4:38 am
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Hi there, Though we followed the best practices document “C3H: CRM Service (with ERP Integration)”and “C3M: CRM Service Billing (with ERP Integration)” with the major customising steps: 1) SAP CRM: Billing Relevance External A for the respective service item category 2) SAP ECC:  Config in SAP ECC of the respective Sales Order Header and item and Mapping in SAP ECC with the DMR Header and Item 3) SAP ECC:  Mass controlling integration, as per default configuration No Debit Memo Request is created in SAP ECC when e.g completing Service Order / Service Confirmation, or releasing the billing plan requests of a Service contract. - are there any special settings in smoeac, or tables like smofparsfa/crmparoltp we might be needing? - is the controlling integration config part really necessary at all in order to have external billing working, meaning that a DMR would be created in SAP ECC Any idea ? Thanks a lot for any input !!! Davy

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CRM Vendor Evaluation Project for CIS 470 - Valley City State University

October 12, 2015, 9:17 am
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Hi everyone,

 

I am working on a project that entails gathering pricing information about 3 CRM packages for a fictitious company and I am wondering if you can answer some of the information provided below for the SAP CRM Package? Thanks!

 

Capture.PNG

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Email Decryption SAPConnect

October 19, 2015, 2:01 am
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Dear all,

 

hope you can give me some hints. Some of our customers requires option to send us encrypted email. When this is delivered I can see email not processed but flagged as S/MIME ticked.

 

Is there any way how I can import private key into SAP directly and emails get encrypted and processed automatically?

 

Response to this emails will be provided via phone.

 

SAP CRM 7.0 Ehp3

 

thanks

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Wrong Identical Billing Date for all SAP ECC Debit Memo Request (DMR) Item

October 21, 2015, 7:18 am
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Hi there,

 

we are using the External Billing for Service Contracts with a periodical monthly billing plan on item level in SAP CRM.

 

When we create the Debit Memo Request all the items have the same billing date in SAP ECC, and not the monthly billing date expected different in each item (similar as OSS Note 1251502 - Billing Date and Pricing Date in debit memo request, wiht the difference that in the service document we are on item level).

 

 

Thanks a lot for your help !!!

 

P.S Is there a Standard Programm which you can define as part of a nighly job with automatically releases the DMR item once the monthly billing date is reached.  

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SSP Transaction getting time out on Save

October 21, 2015, 7:57 pm
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Hi,

In Social Service Module we are saving SSP transaction. In this transaction there are around 550 Line items and in total CRMD_PARTNER table has around 1600 record for this transaction. On transaction save system is reading data from ADRV & ADRVP table for every business partner available in this transaction (i.e. happening from Standard SAP Code no customization done). But on transaction save it is performing lot of round trip to these table and at the end Web UI session get expired (i.e. 30 min) and transaction is not getting save.

 

Additional Details for reference

  • In CRM_PARTNER table it has around 1600 record for this transaction. For these 1600 there 550 record which belong to employee responsible / Processed by business partner record at item level
  • For these Employee responsible / processed by in CRMD_PARTNER there is data determined in field "ADDR_NR".
  • If i refer table BUT020 for this employee responsible this Address number mapping is not available
  • But in ADRC table this address number is available. Address available in this Address number table belong Business Partner which is in "BP Relationship i.e. IS Employee of" to this Employee business partner
  • IN SM50 it show program "SAPLSZA0" is use to read data from these tables
  • In ADRV table there are around 250K record exist for the address number which is determine in CRMD_PARTNER table for employee responsible / processed by business partner.

 

In ST22 it is giving dump with following message

Termination occurred in the ABAP program "SAPLSZA0" - in "READ_DB_ADDRESS_REFERENCE_V2". The main program was "SAPMHTTP ".

   In the source code you have the termination point in line 1368    of the (Include) program "LSZA0F34".

 

Does anyone have any idea / solution for this issue so that i can successfully save this transaction.

 

With Regards

Ankush Rai

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How to make default view at run time in viewset.

October 22, 2015, 7:36 am
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Hi Frds,

 

 

In SAP CRM web UI component , I do have multiple view in the viewset of Result Area. i need to set one of view area as default at run time.

 

Please advice how can we achieve this.

 

Thanks,

Rajan

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Subitem financial service Quoation

October 22, 2015, 6:57 pm
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Hi Gurus,

 

I need to know how tu customize a subitem in a Financial Service Quoatation.

 

My Ítem Position is a Financial Services Product. And the subitem position is a Loan Product.

 

if anybody knows how to do it, or where i can find information about it, I'll be grateful.

 

Maria.

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Enhanced material search in CRM Service

October 23, 2015, 4:13 am
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Dear SAP experts,

 

We are assesing functionality of CRM Service in CRM 7.0. In SAP SD we know that there is an enhanced functionality called enhanced material search, where many informations, including stock in plants and its nearby plants can be shown in one screen

 

http://scn.sap.com/community/erp/sd/blog/2009/07/31/sales-order-enhancement-series-the-material-view

 

We're just wondering whether the same functionality also exist when we're creating service order in CRM Service?

 

Best regards,

John

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SAP CRM service - contact person

October 23, 2015, 6:46 am
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Hi Experts - when I am entering the mobile number for the contact person its is disappearing, don't know what's happening as this is standard we haven't done any enhancement on it.

 

This contact person is associated to a STP and there address and other information is well maintained.

 

Any advise is highly appreciated and points will be rewarded.

 

Regards

Vani

 


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SAP CRM TRANSACTIONS

October 23, 2015, 10:31 am
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Hi,

 

Can some one help me..

 

I'm creating an opportunity from service confirmation during the process various pop up are coming for various partner function and for selecting which all line items from confirmation to be made into opportunity,after creating the final opportunity the quantity for the sub line line item for the main line item 100 (101 and 102 quantity is getting doubled ).This is applicable for the rest of the main items (200,300...etc)

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How to fetch BP number from Email id

October 26, 2015, 3:19 am
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Hi ,

 

I am fetching the business partner from ADR6 table by passing email id but same data is not available in BUT051.  How to fetch the BP number from email id and How to fetch the origanization unit .

 

 

Thank you.

 

Srihari

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Transaction is incomplete: Enter order (CRM_ORDER_MISC 400)

October 23, 2015, 4:57 am
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Hi,

 

I have a problem with a new document.

When I try to save the system display the message "Transaction is incomplete: Enter order" (CRM_ORDER_MISC 400). But the new document exist in the system. I think the problem is customizing, but I don´t know what is the problem.

any suggestions?

Thanks!!

Reggards.

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sap crm action profile quotation end date.

October 29, 2015, 7:15 am
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Hello Experts,

 

Kindly advise I need to update the status of quotation to "quote expired" when the current date has passed the quotation end date. Does this need an enhancement or can be achieved by Action profile by adding a extra action definition in the existing action profile. If so kindly provide the config. steps of the action definition.

 

We already facing the slowness issue if we add this type of validation will it effect the performance of the system.

 

Prompt response will be highly appreciated and points will be rewarded.

 

Regards

Vani

 

 

 

Please ,, Please any body advise,,,

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Service Contract Support Time cap

November 2, 2015, 2:51 am
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Hello SAP Experts,

 

is it also in SAP CRM possible, to create a Service Contract with a time cap, that automaticaly inform the Service Employee if the time cap is completly used?

 

Thanks and kind regards,

Alex

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Repair order closing ( unwanted) shown in VA05N

November 2, 2015, 10:44 pm
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Hi Gurus,

 

At the outset, i dont know if this is the right forum to ask this question related to SAP CS. if not please shift my question to right forum. I have searched many threads before posting this discussion , since i couldn't find the answer to what i was looking for.

 

As we run the T code VA05N , apart from normal sales orders , repair orders are also seen which cant be closed by putting reason for rejection. My client wants to close the unwanted repair orders which are not needed in the future.

Please guide me the process for closing the repair orders.

 

Also, please guide me to reverse all the entries for all the repair billing doc for which accounting entries are not generated ( in VFX3).

 

Thanks to all , well in advance.

 

Regards,

 

Ajit

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