Release Billling
Hi All, Could you please let me know how to Avoid "Release for Billing" functionality for Service Items. Before it reflects in Billing due list, I have to first Release the Service Order. Please note...
View ArticleHow to block "Copy template from items" in CRM compalint process.
We have complaint process, n also we use LOAN and LRET item categories in complaint. Recently we block LRET item category in CRM. I need to hide the ""Copy template from items"" on web ui. below shown...
View ArticleHow to block "Copy template from items" in CRM compalint process.
How to block "Copy template from items" in CRM complaint process. see the below screen RED BOX
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RELE status schema default: is it restricted?
Hi forum, For migration temporary reasons, we need to set our default status for service contracts to RELE status. However, we notice that after a moment our customizing of system status is removed...
View ArticleBT Approval partner assign to a postion
Hi all Expert, I would need assign one bt approval step to one postion. I think this is a reasonable requirement. But i did not find a partner function for this. May you have any suggestion for this?
View ArticleBTAdminI not bound in BT117IT_SRVC
Hello Gurus, I a pretty new to CRM ABAP.I have added a zfield using AET to CUSTOMER_I in Service confirmtion.I am modifing the view BT117IT_SRVC/GenericItem.I can see that field in BTAdminI strucure....
View ArticleBP service request not appearing in assignment block
Hi All , We are facing an issue with business partner details , Assignment block for service request is now showing any service request ,though I can see the service requests in Interaction history...
View ArticleRecopying access sequence
Hello Everyone, I have an issue where the access sequence is missing one table in CRM(copied from ECC). How do I fix this error??? RegardsMaddy
View ArticleStandard order following service contratct : can it be deleted?
Hi forum, Is there any way (program/action profile option/...) for deleting a standard order that was automatically generated from a service contract? (and possibly regenerating a new one afterwards)....
View ArticleService order action profile : how can it be generated manually after deletion?
Hi all, Once service contract is released, an action profil automatically creates a service_order. Once this service order has already been generated in Web UI : 1- How can I deleted it? (implicating...
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Item category error for Service Request
Hello All,I have maintained the determination for the item category for my service request. However when I am creating my customized service request, the system is determining the below error's 1) No...
View Articleservice_os in crm_order_maintain
Hi All, I have a requirement to populate the reference object in a service order which is a follow up document of service contract.Kindly help me in passing the required parameters need to be passed to...
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Installed Base Hierarchy Queries
Hello All, We have replicated equipment's from SAP ECC to SAP CRM, by activating the BADI, CRM_EQUI_LOAD, the equipment's have also got downloaded in a hierarchical manner, which can be seen under...
View ArticleReward Rule points allocated need to be rounded down
Hi Gurus The client wishes that all points that are allocated through our loyalty program be rounded down how do i go about doing this? Many Thanks Vikas Kumar
View ArticleATP check with BAPI
Hi, Based on a service order, we are currently printing a picking list, with the list of components. This a special form, with a special print program.For our business process we need to do an ATP...
View ArticleCRM Events
Hi, I need some information on call of an event CRM_WTY_MGNT_UPDATE_ECThis FM is getting called for service line items when business partners sold to and ship to are same.But this does not get called...
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Service Request Account Assignment Error
Hello All,We are creating the service request in SAP CRM and we do not want to distribute the costs to SAP ECC, have gone through some posts in the forum, however the error still appears after editing...
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SLA Calculation in Service Request- Time Issue
Hello All,The SLA Dates are getting calculated correctly in my service request, however the time is not getting calculated for the first response by and due by(screen shot attached) Following...
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Unable to View Warranty and Contract Assignment Block in Service Request
Dear All,In the service request I am unable to view my contract and warranty assignment block, what configurations do I need to check so that both of these blocks appear in the assignment block...
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Determining Contracts in Service Request
Hello All,I have gone through a few posts in the forum with regards to the contract determination in service request http://scn.sap.com/thread/3274401 Following configurations have been performed.The...
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