Hello All,
The SLA Dates are getting calculated correctly in my service request, however the time is not getting calculated for the first response by and due by(screen shot attached)
Following configurations have been made.
I have copied the standard date rule Submiss_time to ZSubmiss_time, the same is assigned to my date profile and the date type(screen shot attached)
Attaching the date rule screen shot.
The date profile is also assigned to my transaction type
Please advice if there are any missing configurations
Kind Regards
Atul
