Dear CRM Service Consultants,
1)What is IT Service Management??
2)What is IT Service Desk?
3)What are the difference those? What is the use for those??
4)What is Service Requests, Master Requests??? What are the differences??
5) What is Incidents and Problems? What are the differences??
I am new into CRM Service. Please anybody clarify in Simple English in details above each one question.
I will forward my points.
Regards,
Raj kumar