Hello,
Sceanrio 1
I have a scenario where I am selling an equipment to the customer through SAP ECC. The equipment gets replicated as installed base in the SAP CRM system. Through the BADI CRM_EQUI_LOAD the 2 year warranty period which is mapped as a warranty material in sap crm gets assigned to the installed base and the scenario is mapped correctly.
Scenario 2
Post one year the customer complaints and he needs to be given a replacement product. However the warranty for the replacement product should only be valid for a year. The warranty start date would be the date on which the complaint was receieved however the warranty end date should match with the end date of the warranty period which was used when the original equipment was sold.
I have the following queries
1)Hence please advice how do I map scenario 2 which is of replacement warranty and link the same to Scenario 1 so that the warranty is correctly calculated when it comes to replacement?
2) Can this process be done through standard? if the same requires enhancement which function module do I need to use?
Please advice.
Kind Regards
Atul