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How can use the Categorization on Task Activity (NOT ICWC).

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Dear All,

 

Thank you for reading this question.

 

The transaction type is business activity (BUS2000126) and the category of activity is 'Task'.

I am looking for the categorization assignment block on the screen.

 

I aleady use the categorization on Interaction log of activity type on ICWC (and service request and complaints type).

The interacton log is also activity type. but can NOT display categorization on WUI.

 

How can I display the categorization on Task activity?

 

 

( like this : transaction type is complaint )

Using Categorizatoin.jpg

 

Best regards,

Lan


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