Hi All,
Could you please explain me how to create Demands to be shown in RPA when Service Request's status is set to Released.
I have done the below mentioned configurations so far.
Marked the "Resource Planning Relevance" in zitem category (copy of SRQI), created a Status profile with Released status with System status "RELE" and assigned this profile to ztransaction type (copy of SRVR).
Generally, Service Orders are referred as Demands and the released service orders are shown in RPA to assign to the most suitable and available service engineer. But our requirement is to create demands from Service Requests instead of Service Orders.
Please explain me how to proceed for this scenario. What are the settings do I have to perform in CRM system?
Kindly help me with your inputs.
Regards,
Maddy