Queries on Advance Complaint Management Integration with Advance Return Management

Hello All,

We plan to implement Advance Complaint Management and integrate the same with Advance Return Management in SAP CRM, I have gone through the following links for the same

http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/f8/d9632674dc4934a6ae266ce5e9f651/content.htm?frameset=/en/46/010af618cf3482e10000000a1553f6/frameset.htm

http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/a9/4cf641ea7a497cae3fee1c251af1c8/content.htm?frameset=/en/f8/d9632674dc4934a6ae266ce5e9f651/frameset.htm&current_toc=/en/2e/b0da18dbe84ed9bdff9a5d6d91f531/plain.htm&node_id=44&show_children=false

http://scn.sap.com/thread/3408793

We need to implement the return to vendor functionality and I have the following queries

1) Does the return PO and delivery followed by the goods issue happen automatically? once the complaint transaction is released

2) Can Service Confirmation be integrated with Advance Complaint Management

Kind Regards

Atul