Hi,
we are using the resource planner in CRM to create assignments from service order based demands.
The overview in the GANTT chart is not sufficient for the technician. We have a requirement that the assignments should be visible in the SAP calendar and later perhaps in outlook.
According to an article on CRM EXPERT called "Ressource Planning application Guides Service Demands Through to fulfillment" (figure 12) this should be standard. Can anyone tell me how this is configured? I have checked the configuration guide for Service Resource Planning as well as SPRO, but I don't find anything useful.
Hope to get some valuable input from you.
Best regards
Annette