Hello,
I am trying to configure a validation workflow for our client. I have seen the customizing point Approval Settings that seems to meet our requirement. After seeing the following video on the usage of the functionnality http://scn.sap.com/docs/DOC-5311, it seems that this is specific to Request for Change.
I would like to know if this customizing is compatible with Service Request?
If so, what are the usage of the functionnality and the basic understanding of it?
If it is not, do you have any standard functionnality that could cover a validation process of Service request?
Thanks a lot,
Regards,
Anaïs Jaussaud