Hi, experts.
My company has a scenario in which a service request has to own or to link a temporary address instead of one of the BP addresses registered in master data.
Sometimes the BP is on business at another building or in another city. He can open a service request, but the current and temporary address or communication means (phone number, for instance) is different of his record, even considering alternatives addresses.
The idea is that a service request uses a specific address created especially for that document (contact info) and not to persist that address among other BP addresses. So the agent could use this information to answer the BP precisely.
Does anyone know anything about this or any troubleshooting?
Regards,
André