Dear All,
The scenario is to capture if the relevant product or its component is in warranty or out of warranty when creating the complaint transaction in sap.
If the product is in warranty then a warranty order would be created however if the product is not in warranty then from the complaint transaction a service request would be triggered, I have made the following settings to determine warranty at complaint transaction level, however the same is not getting triggered.
a) Defined the warranty profile check and assigned the same to the transaction complaint under the following node
CRM- Transactions-Settings for Complaints- Define Profile for Warranty Check.
I have assigned the profile Standard Warranty check to my transaction complaint
When I enter my component number through the install base the system triggers the install base and the product id however the warranty does not get determined.
However with the same settings as mentioned above the system triggers the warranty in my service order attaching screen shots.
Please advice how this warranty can be triggered in complaint transaction?
Kind Regards
Atul