Dear All,
We have a requirement where the "response by " date type needs to be filled based up on "Impact" values in Service request. I,e if impact is very High , "response by" should be within 2 hours from Service request Start date. How can we achieve this ,we don't have categorization in place. can we achieve this via response profile (should consider holiday) or via core date management with date rules?
. Also in standard Service Request txn , " Request Date " date type is not editable nor its calculated automatically based up on date rule Today(all standard configuration)
Warm Regards,
Sweta.