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Rejection or Acceptance of Complaint Items

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Hi Experts ,

 

I am looking for some expertise in the field of Approving and Rejection of Complaints  .

 

I can do it though process of Partner Function of say , Analyzer and Approver of Complaints and Putting Status .

 

If I want to use Business Rule , How Can we accomplish it . I dont have any idea , Can we start from scratch ???


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