Hello Team,
We have three levels of categorization for interaction center business transaction. I need to find the TABLE which will stores all three categories. I found a table which is named as "CRMD_SRV_SUBJECT". This table is giving me only the highest level category details but i want all three levels of category for our requirements. Is there any table which holds these three categories or else what is the common field to be passed to another table to get the category?. Please provide the right tables to get the category.
I have found table 'CRMC_ERMS_CAT_HI' but this is not functioning when i pass field from 'CRMD_SRV_SUBJECT'. Please guide to find three levels categories.
Thank you very much in advance!!!
BR,
Thiru.P