Hello all,
I have a really hard problem in production that we cannot reproduce in development.
We create an in-house repair and when we release the CRM 7.0 document it creates the sales order in ECC-SD and the internal order in ECC-CO: untill here all seems fine.
Then if I change the service order (even a simply description change) the order get stuck in a distribution lock because in ECC we have a dump. This dump is caused by a duplicate entry (SAPSQL_ARRAY_INSERT_DUPREC) in table CRMD_CO_ITEM.
It seems that the system calls the CO adapter twice, or is not able to understand when in insert or change mode.
This not happens in development system: we triple checked the customizing and we are sure that it is the same in development and production. Unfortunately we do not have a quality system.
Do you have some advice to overcome this issue?
Best regards
Roberto