Hello All,
The requirement is to trigger the checklist once the user selects the categorization schema in the Service Request,
In the below screen shot I have created a rule policy for auto partner determination for the checklist which is happening correctly
The rule is then assigned to the checklist profile
Since there needs to be two rule policies one for auto partner determination and the other for checklist auto determination based on the schema, I am trying to create a new rule policy, however I am not able to select the right attributes which I need to enter in my rule policy.
Do I also need to assign any application areas in my schema created for the checklist to get triggered automatically, please advice
Kind Regards
Atul