ERMS: standard parsing with service request?

Dear experts,

I would like to know what is achievable with standard ERMS functionnality.

I have done a project where you create a service request from an e-mail automatically.

However, I am now wondering if there is more parsing that is available, for example:

- Can you map the object of an e-mail with the description field of the service request (in standard?)

- Can you map the content of the e-mail with a text defined in the text profile of the service request?

Any other standard information about parsing between e-mail and service request would be appreciated

Thanks a lot,

Regards,

Anaïs