Requirement:
in service scenario, Customer refuse to pay the full invoice because of discrepancies. Invoice could be for current months (e.i. May 16 month) or for February and March 2016 month.
Invoice is generated every month for counter based reading.
Solution I have prepared is:
I created Complaint in reference to invoice.
Step 1: I created CRMC as leading transaction category and COMP, L2N, FCAG and CLPB
Enter the value as Billing data at item level - Via CRM Billing (if credit memo is raised in CRM system)
Select – External Billing (if credit memo is raised in ECC system)
I pick the category Usage - CRED
Step 2: Created copy control for transaction from referred service contract and Item as reference to invoice.
step 3: I created a action profile; Complaint and Complaint Item
Step 4: I set the Status as Released and Saved. Investigation required.
Step 5: I defined Subject profile type BILLDO and INVOIC and assign to transaction Complaint.
Step 6: Creating the Billing document
Generating the credit memo request to create credit memo for customer.
Credit memo request appear in the billing due list as billing relevant items.
Credit memo is genearted
Billing document replicate to accounting in ECC
Released for billing to customer
Step7: Complete complaint.
Released and Saved.
Question 1: How does the actions work for Complaint?
Question 2: How and where does the data include business partner, pricing, taxes, service contract, product details etc copies?
Question 3: Does pricing and taxes need to configured again for complaint processing?
Question 4: If we have defined the item with refernce to invoice, what is the purpose of Subject profile, BILLDO and INVOIC? Why do we need BAdi for BILLDO and INVOIC?
Question 5: What all we need to define in copy control? Ex. Service Contract to Complaint, Invoice (Billing document) to Credit Memo?
Please provide me with your suggestion on my document and questions.