Hello,
I am facing a strange issue while creating the Follow Up of a Transaction.
Scenario:
When creating the follow up transaction, all follow up status will be DONE. We have a separate report which will change the status from DONE to COMPLETED of each follow up transaction.
Issue:
When running the report for each follow up there is an entry in table crm_jest table with error code I1030. So report is not setting the status COMPLETED for any of the follow up.
My Analysis:
When I debugged I found that when the error is set to crm_jest table due to FM "CRM_DATES_SERVICE_IR" which is being called from FM "CRM_APPOINTMENT_CHECK_OW". So this appointment check FM will take each appointment and create it one by one. When appointment type SRV_CUST_BEG is being created this appointment check method is checking for SRV_CUST_END type which at that moment is not created. Then there is a check which check if SRV_CUST_BEG > SRV_CUST_END which is failing(Since we do not have SRV_CUST_END at that moment) and error message is being set from Message class CRM_APPOINTMENT message number 059 Text "Requested end date must be later than requested start date". And then for each follow up status is set as error in table crm_jest.
Thanks,
Abhishek